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What number should i call to reach customer support? |
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You can call us on these toll free numbers:
| USA | 800-377-73-90 |
| UK | 0808-234-12-63 |
| Sweden | 020 79 58 72 |
| Australia | 1800 426 438 |
or you can use this international number 0080077888811 to reach our customer support.
Our agents will always help you.
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Is it legal to order prescription pharmaceuticals over the Internet? |
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Yes, in most cases it is legal whe n it is for personal use only. However to be sure you must first check your country's Importation Laws. In the United States the FDA has given guidelines for the personal importation of pharmaceutical products, on a doctor's prescription being for personal use only and no more than a 3 months supply. Therefore Pharmaenergy always provides a copy of the prescription.
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What forms of payments do you accept? |
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We accept American Express Payments. At this time we are currently unable to accept Checks or Money orders.
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Why do you not accept money orders? |
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International-clearing for money orders can often take over one month. We feel that this is an unacceptable delay in the order process, therefore we only accept credit cards.
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Can I place mail or phone orders? |
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No, we only accept orders via the Internet through our secure servers due to the nature of our order processing system.
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How will I know when my product(s) have been shipped? |
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A confirmation email will be sent to your email address on shipment
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What is your privacy policy? |
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Pharmaenergy does not release or disclose any personal or credit information to any third Parties of any kind whatsoever. (read more)
Pharmaenergy is strictly confidential!
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How long has Pharmaenergy been in operation? |
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Pharmaenergy was established in 1999.
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What countries do you ship to? |
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Pharmaenergy ships to the following countries: Australia, Belgium, Denmark, France, Greece, Ireland, Italy, Poland, Portugal, Spain, St. Kitts and Nevis, United Kingdom (Great Britain), United States
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What is your ordering process ? |
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All orders are received via a secure server, to ensure that your details are kept private and to guarantee your peace of mind. Your credit card will be charged only for the amount indicated on your order and this includes shipping and packaging. We ship to any personal address, but we don't shipt to Post Office Boxes. Any items that are out of stock will be notified to you by email.
We ship orders daily on a first in first out system and the credit card is charged only as the order has been sent.
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How long does it take until I receive my product(s)? |
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We use registered International Airmail for all of our orders. The final delivery time depends on the reliability of your postal service. From order to arrival of shipment generally takes between 7 and 14 working days.
We are unable to accept requests for cancellations once the order has been processed.
Pharmaenergy is not responsible for orders lost due to unreliable postal services or incorrect address details.
Your credit card will be charged in US $. For other currencies prices are approximately.
Should you have any further questions, please do not hesitate to contact us at support@pharmaenergy.com
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Why do my tablets sometimes look different? |
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Different companies produce medicines, which may vary in appearance and/or taste, but contain the same active ingredient. All are equally effective. Always ask your Pharmacist if you are concerned.
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Why has the name of my medication changed? |
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Each active ingredient has a standard (generic) name, it is also given an individual trade name by each company that makes it. Eg Salbutamol inhaler may be called Ventolin, Salbulin or Salamol. Just as a vacuum cleaner may be called Hoover, Dyson or Electrolux.
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Do I have to take my medicines exactly when suggested? |
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The timing given is a general guide. However a few medicines need to be taken strictly according to the directions. If they are taken at a particular time they will either work better or give fewer side effects. Ask your Pharmacist for specific advice.
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It says on the label to take my tablets with food. What if I have not been able to eat? |
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This advice has been given to avoid side effects. Try taking your tablets with a milky drink or a biscuit instead. If this is not possible talk to your Doctor or Pharmacist for further advice.
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Can I take more than one tablet at the same time? |
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Check with your Pharmacist, but for your convenience many medicines can be taken at the same time.
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What do I do if I forget to take one of my tablets? |
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Don't panic. If you are directed to take several doses in a day just take the next planned dose. If it is a once daily medicine seek further advice, but don't take a double dose.
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Can I take more than one type of painkiller at the same time? |
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Be aware that many painkillers contain paracetamol as well as other ingredients.
There is a maximum dose of paracetamol that should not be exceeded in 24 hours. Only take one type at the same time. Ask your Pharmacist if you are unsure.
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I have difficulty opening my medicine container what can I do? |
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If your medicines are in bottles you can ask your Pharmacist to replace the child proof tops with easy open tops. There are also aids available to help open medicine bottles (see below). It is important that medicines are stored in a suitable container. If you feel it is necessary to take your tablets out of their original container then a tablet reminder box may be the answer. These can be filled at home by family or friends or your Pharmacist may provide this service for a fee.
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Information about medicines you can buy. |
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Certain medicines which you can buy, may interfere with your prescribed medicines. You should ask your Pharmacist for advice before taking any remedies.
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General Information
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* Paracetamol is found in many cough and cold remedies as well as prescribed pain killers and both should not be taken at the same time.
* Some medicines may cause or worsen indigestion.
* Certain painkillers may worsen your asthma.
* Some antibiotics should not be taken at the same time of day as milk, indigestion remedies or iron.
* Certain painkillers may cause constipation.
* Constipation can often be resolved by moderate exercise (walking) and a healthy diet rather than taking a remedy.
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